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Contact SYNC, Start a Return, or General Feedback

If you have questions or comments, we’d love to hear from you. You can call our customer service team at 970-926-7731 during our business hours (M-F 9am-5pm MST). Otherwise, please complete the form below and we’ll respond within 48hrs (M-F).


How do I view my order status?

  • An email is automatically sent when your order is received and shipped, but if you have an account on syncperformance.com you can log in at any time to get your tracking information. If you haven’t received an email or if the information is not in your account, please reach out to us here.

How can I track an order I have placed?

  • Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 48 business hours of making your purchase, please log in to your SYNC account to check the status or contact us here and we’ll be happy to help!

Can I cancel an order?

  • Once you click that "order" button the gears are set in motion to get your package out our door and to yours as quickly as possible. This means that unfortunately, we are unable to cancel orders. However, we are happy to help you with any returns or exchanges for your order. Orders & Returns Policy.


If you’d like to make a return or exchange, please fill out the form below.