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Order with confidence online at SYNCPerformance.com. If you are not completely satisfied with anything you order from us, return it in new, unused condition with all tags attached within 30 days for an exchange, site credit, or refund.
Refunds will be issued to the credit card used to purchase the item(s) on the original order minus shipping costs.
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a repair, replacement, or refund. All our products have a limited lifetime warranty against defects in materials and workmanship.
What does this mean?
This means that our products are guaranteed against manufacturer defects for the practical life span of the product. The type and amount of use of the product is a factor in considering the practical life span of a product. No matter how well made, every product will eventually show signs of wear and tear, and this is not covered under our warranty. We will work with you to offer options to repair damage due to wear and tear at a fair rate.
How does the warranty process work?
Step 1: Please submit the below form
Step 2: Fill out the requested information and submit your support ticket.
Step 3: Allow us up to one week from the time we receive your warranty claim to respond. We will first determine if the product is under warranty coverage. We will then work directly with you to determine the best course of action (repair, replacement, or refund) depending on the damage and circumstances.
SYNC Sale, Closeout, and Clearance Policy:
Sale, closeout and clearance pricing is non-negotiable and cannot be applied to previously purchased merchandise. Sale, closeout or clearance items can only be returned for in-house credit (valid 1 year) or exchange. If we place an item on sale, we will honor that price for purchases made in the past 30 days.
SYNC Product Availability:
Ski racing equipment is based on a seasonal inventory supply, so order early to guarantee the availability of your items. This is especially true for race clothing, which is only available while initial supplies last.
SYNC Pricing Policy:
Since the majority of items are imported, price fluctuations may occur and are subject to change from our listed catalog price. Due to potential errors, any information on our website (including pricing and product descriptions) are subject to change at our discretion and without prior notice.