Shipping and Returns
Domestic (United States) Shipping:
We use UPS Ground for all orders shipped within the continental United States. We will ship your order UPS Ground unless you request Express shipping delivery. Most UPS Ground orders will be delivered within 5 to 7 business days. If your billing address is a P.O. Box, please provide a physical shipping address for UPS service.
2-Day, and Next Day Delivery:
In stock orders placed before 12:00 p.m. Mountain Standard Time will ship the same day. (i.e. If you place your order on Monday before 12:00 p.m. MST your next day delivery will arrive Tuesday and 2-day delivery will arrive on Wednesday.) Orders placed after 12:00 p.m. MST will ship the next business day.
International (Everywhere Else) Shipping:
SYNC ships worldwide. All orders are priced and charged in US dollars ($) and shipped via USPS International Priority Mail unless requested otherwise. Shipping costs are based on weight and type of service. The customer is responsible for all import fees, taxes, VAT, customs clearance and other charges. Please note refusing to accept delivery of your SYNC order by either UPS/FedEx or your countries Postal provider due to the requirement of paying fees associated with International Duties and Taxes will result in a 20% restocking fee by SYNC, which in most cases will cost you more than simply accepting the order and paying the required fees in the first place.
Please keep in mind that everything ordered from our web store is shipped from Denver, CO. As a customer, you are responsible for payment of any such import taxes and/or duties. We are unable to calculate the exact amount of duties and/or taxes of your package since these charges are imposed directly by your local customs. Please note that SYNC does not take any part of these charges and are out of our control. If you are concerned with a potential surprise customs charge, it might be a good idea to contact your local customs office before placing your order. USPS will invoice you for these charges upon delivery through cash, check or invoice and needs to be paid in order to collect the parcel.
Please consider the time and expenses we have to absorb when picking, packing, shipping, receiving, restocking and not having those items in stock while they were on their global round trip journey!
Returns Policy and Procedures:
If you are not completely satisfied with anything you order from us, return it in new, unused condition with all tags attached. (*Return postage is the customer's responsibility.)
Returns will Not Be Accepted Without a Pre-Approved Return Authorization (RA) Number. You may request a Return Authorization number by contacting SYNC customer Service at 970-926-7731 or by email at firstname.lastname@example.org.
Requests for Return Authorization Numbers must be received within 14 days of receipt of products by the customer.
Please Include the following information in your request:
The Order Number that includes the items being requested for return: (5-Digit).
Description of the item(s), including product codes if available.
Reason(s) for the requested return.
Include the Return Authorization Number on the Return Address Label or mark boldly on outside of the box. Return Postage is not included and is the responsibility of the customer.
We advise insuring all returns. Returns not meeting all these requirements are subject to refusal and/or a 20% restocking charge.
Please ship all returns to:
SYNC Attn: Returns
RA# (Pre-Approval Required)
3971 Bighorn Road, Unit 7-BB
Vail CO 81657 USA
Refunds will be issued to the credit card used to purchase the item(s) on the original order.
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a repair, replacement, or refund. All our products have a limited lifetime warranty against defects in materials and workmanship.
What does this mean?
This means that our products are guaranteed against manufacturer defects for the practical life span of the product. The type and amount of use of the product is a factor in considering the practical life span of a product. No matter how well made, every product will eventually show signs of wear and tear, and this is not covered under our warranty. However, we are more than willing to work with you to offer options to repair damage due to wear and tear at a reasonable charge to you.
How does the warranty process work?
Step 1: Please submit your warranty claim HERE. Scroll down to “Support Ticket” and select “I have a warranty claim”.
Step 2: Fill out the requested information and submit your support ticket.
Step 3: Allow us up to one week from the time we receive your warranty claim to respond. We will first determine if the product is under warranty coverage. We will then work directly with you to determine the best course of action (repair, replacement, or refund) depending on the damage and circumstances.
SYNC Sale, Closeout, and Clearance Policy:
Sale, closeout and clearance pricing is non-negotiable and cannot be applied to previously purchased merchandise. Sale, closeout or clearance items can only be returned for in-house credit (valid 1 year) or exchange.
SYNC Product Availability:
Ski racing equipment is based on a seasonal inventory supply, so order early to guarantee the availability of your items. This is especially true for race clothing, which is only available while initial supplies last.
SYNC Pricing Policy:
Since the majority of items are imported, price fluctuations may occur and are subject to change from our listed catalog price. Due to potential errors, any information on our website (including pricing and product descriptions) are subject to change at our discretion and without prior notice.