Warranty + Repairs

SYNC Performance

Limited Lifetime Warranty

We stand behind every product we make. SYNC Performance offers a Limited Lifetime Warranty on all SYNC Performance products (excluding Race Suits), covering manufacturing defects in materials and workmanship for the reasonable expected life of the product.

If your gear fails due to a defect in how it was made, we'll make it right — with a repair, replacement, or credit. Our goal is simple: keep you performing at your best, season after season.

What “Limited Lifetime” means: Our warranty covers the practical lifespan of your product — the reasonable, expected wearable life under normal use. “Limited” means we cover defects in how your gear was made, not wear from use over time.

Coverage Details

What's Covered

  • Seam failures and stitching separation
  • Zipper defects (slider, pull, or teeth failure)
  • Fabric delamination or bonding failure
  • Buckle and hardware defects
  • Insulation failure not caused by misuse
  • Manufacturing defects in embroidery or logos
  • Waterproofing failure (DWR breakdown not caused by wear)

What's Not Covered

  • Race Suits (custom race suits are excluded)
  • Normal wear and tear over time
  • Damage from crashes, falls, or impact
  • Improper washing or care
  • Alterations made by a third party
  • Lost or stolen items
  • Cosmetic damage (fading, pilling, scuffs)
Race Suit Policy: Custom race suits are not covered under our standard warranty. However, we do work with a repair partner we can direct you to — contact us for details.

Not Sure If You're Covered?

Ask yourself these four questions before submitting. If the answer points toward a defect in how the product was made — not how it was used — you're likely covered.

Question 01

Where did it fail?

Failure in a low-stress area (back panel, chest, along a seam) suggests a defect. Failure at a high-friction zone (knees, elbows, seat) is more likely wear.

Question 02

What does the damage look like?

A clean stitch separation or fabric delamination points to a manufacturing defect. Torn, frayed, or abraded material typically indicates crash or impact damage.

Question 03

How old is it and how was it used?

If the item failed early relative to how it was used, that points toward a defect. If it's had significant competition use and is showing overall wear, it's likely reached its practical lifespan

Question 04

How did it happen?

Spontaneous failure with no specific incident = likely a defect. Failure following a crash, fall, or gate hit = crash damage, which falls outside warranty coverage.

Still not sure? Submit your request anyway — our team reviews every claim and will let you know what's covered.

How to Submit a Claim

01

Fill Out the Form

Submit your warranty or repair request using our online form. Include your order number, a description of the issue, and clear photos of the damage.

02

We Review Your Claim

Our team reviews every submission within 1–2 business days. We'll reach out if we need additional information or photos before making a decision.

03

We Make It Right

Once approved, we'll reach out with next steps. Replacements ship directly to you. If your item needs a repair, we'll connect you with our trusted repair partner.

Submit a Warranty or Repair Request

Questions?

Fill out the Contact Form with a detailed message. We will get back to you within 1-2 business days.

Contact Form